CometChat vs Freshchat
CometChat embeds chat in your app; Freshchat is Freshworks live messaging for support teams. Pick CometChat for developers; Freshchat for Freshworks-aligned agent inboxes. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
CometChat
In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.
Best for
- • In-app messaging for product teams
Starting from $239.00/user/mo
Free plan available
VS
Our verdict
CometChat embeds chat in your app; Freshchat is Freshworks live messaging for support teams. Pick CometChat for developers; Freshchat for Freshworks-aligned agent inboxes.
CometChat is better for
- ✓ Live chat
- ✓ AI features
- ✓ Integrations
Freshchat is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Free plan
Choose CometChat if: In-app messaging for product teams
Choose Freshchat if: Freshworks-aligned live chat for agents
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual. Primary live-chat; CS secondary.
Best for
- • Freshworks-aligned live chat for agents
Starting from $0.00/user/mo
Free plan available
CometChat vs Freshchat pricing
Research 2026-08-26. Affiliate economics excluded.
CometChat
From $239.00/user/mo
Freshchat
From $0.00/user/mo
CometChat
Starting from $239.00/user/mo
No free trial evidenced
- Build$0.00/user/mo
- Free forever for development — all core messaging features, up to 100 MAU.
- 0: 100 MAU
- 1: 25 concurrent connections
- Basic (1k MAU, annual)Popular$239.00/mo
- ~$239/mo billed annually at 1k MAU tier — rich in-app chat, push, basic moderation, EDGE network.
- Advanced (1k MAU, annual)$359.00/mo
- ~$359/mo billed annually at 1k MAU — AI moderation, smart replies, multi-tenancy, HIPAA/BAA, translation, insights.
- EnterpriseCustom
- Custom MAU tiers from ~10k MAU (~$999/mo annual reference tier), zero overages, SSO, dedicated support.
Freshchat
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 10 agents — entry live chat tier.
- max agents: 10
- GrowthPopular$19.00/user/mo
- $19/agent/mo annual — bots and campaigns on paid live chat.
- Pro$49.00/user/mo
- $49/agent/mo annual — advanced routing and integrations.
- Enterprise$79.00/user/mo
- $79/agent/mo annual — enterprise security and controls.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
CometChat
$3,585.00/mo
Freshchat
$0.00/mo
+$3,585.00/mo — CometChat costs more
Verified monthly unit prices · Aug 26, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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