Close vs Zendesk Sell
Compare Close and Zendesk Sell on features, pricing, and buyer fit using the same researched criteria.
Close
Sales-focused CRM for pipeline management and sales engagement workflows.
Best for
- • Outbound sales teams that need a communication-centric CRM
- • Teams that need dialing power and advanced outreach workflows
- • Teams that rely on calling, email, and SMS from the CRM
Starting from $9.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Close and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Close is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
Zendesk Sell is better for
- ✓ Integrations
Choose Close if: Outbound sales teams that need a communication-centric CRM
Choose Zendesk Sell if: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Zendesk Sell
Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.
Best for
- • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Starting from $19.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Close and Zendesk Sell. Numeric bars appear only when both products have approved scores.
- Close
Ease of use
How quickly teams become productive.
Close leads on ease of use (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Close8/10Zendesk Sell7/10 - Close
Pipeline management
Deal stages, visibility, and pipeline hygiene.
Close leads on pipeline management (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Close8/10Zendesk Sell7/10 - Close
Sales automation
Automations that reduce repetitive sales work.
Close leads on sales automation (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Close8/10Zendesk Sell7/10 - Close
Email capabilities
Native email workflows and tracking.
Close leads on email capabilities (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Close8/10Zendesk Sell7/10 - Close
Reporting
Reporting and forecasting quality.
Stronger coverage across reporting, forecasting. editorial scores are close (7/10 vs 7/10).
Close7/10Zendesk Sell7/10 - Close
Customization
Fields, workflows, and configurability.
Close leads on customization (7/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Close7/10Zendesk Sell6/10 - Zendesk Sell
Integrations
Important third-party integrations.
Zendesk Sell leads on integrations (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Close7/10Zendesk Sell8/10 - Close
Administration
Admin overhead and ongoing maintenance.
Close leads on administration (7/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CloseStrongerZendesk SellWeaker - Close
Scalability
Fit as team size and complexity grow.
Close leads on scalability (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Close8/10Zendesk Sell7/10 - Depends
Value for money
Capability relative to total cost of ownership.
Close researched starting price $9/user/mo vs Zendesk Sell $19/user/mo. Better value depends on which features you need on that plan.
Close6/10Zendesk Sell6/10
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