SoftwareGlimpse

BMC Helix ITSM vs Decodo (Smartproxy)

Compare BMC Helix ITSM and Decodo (Smartproxy) on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare

Compare another

BMC Helix ITSM

8.3/10

Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

Best for

• Remedy-lineage estates moving to Helix ITSM
• Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
• ITIL-mature shops that will not self-serve a $19 agent tile

Starting from $115.00/user/mo

No free plan

Visit BMC Helix ITSM

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

BMC Helix ITSM is better for

✓ Integrations
✓ Security & admin

Decodo (Smartproxy) is better for

✓ Starting pricing

Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM

Choose Decodo (Smartproxy) if: Teams that knew Smartproxy and need the Decodo-branded same network

See detailed comparison ↓

Decodo (Smartproxy)

6.9/10

Decodo (formerly Smartproxy) residential proxies — 3GB $11.25/mo ($3.75/GB); PAYG $4/GB; advertised $2/GB at 1000GB. 3-day trial. Slug remains smartproxy.

Best for

• Teams that knew Smartproxy and need the Decodo-branded same network
• Buyers who want a published $11.25 residential starter versus Bright Data commits
• Projects that will validate a 3-day trial before GB scale

Starting from $11.25/user/mo

No free plan

Visit Decodo (Smartproxy)

BMC Helix ITSM vs Decodo (Smartproxy) at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDecodo (Smartproxy)
BMC Helix ITSM
Decodo (Smartproxy)
Free planDepends
BMC Helix ITSM
Decodo (Smartproxy)
User / licence minimumDepends
BMC Helix ITSM
Decodo (Smartproxy)
IntegrationsBMC Helix ITSM
BMC Helix ITSM
Decodo (Smartproxy)
Security & adminBMC Helix ITSM
BMC Helix ITSM
Decodo (Smartproxy)

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

→ BMC Helix ITSM
Best for integrations
BMC Helix ITSM leads on integrations (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ BMC Helix ITSM
Best for security & admin
BMC Helix ITSM leads on security admin (9/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Decodo (Smartproxy)
Best for starting pricing
Decodo (Smartproxy) publishes a lower researched starting floor ($11.25/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Decodo (Smartproxy) wins
BMC Helix ITSM
Trails Decodo (Smartproxy) on this criterion
Decodo (Smartproxy)
Decodo (Smartproxy) publishes a lower researched starting floor ($11.25/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Integrations
BMC Helix ITSM wins
BMC Helix ITSM
BMC Helix ITSM leads on integrations (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Decodo (Smartproxy)
Trails BMC Helix ITSM on this criterion
Security & admin
BMC Helix ITSM wins
BMC Helix ITSM
BMC Helix ITSM leads on security admin (9/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Decodo (Smartproxy)
Trails BMC Helix ITSM on this criterion

Which should you choose?

Choose BMC Helix ITSM if

Remedy-lineage estates moving to Helix ITSM
Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
ITIL-mature shops that will not self-serve a $19 agent tile

Choose Decodo (Smartproxy) if

Teams that knew Smartproxy and need the Decodo-branded same network
Buyers who want a published $11.25 residential starter versus Bright Data commits
Projects that will validate a 3-day trial before GB scale

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between BMC Helix ITSM and Decodo (Smartproxy)?

Use Find My CRM for a shortlist matched to your priorities, or build another side-by-side comparison.

Find My CRM Compare another

Independent criterion outcomes
No invented scores or prices
Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.