BMC Helix ITSM vs Decodo (Smartproxy)
Compare BMC Helix ITSM and Decodo (Smartproxy) on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Integrations
- ✓ Security & admin
Decodo (Smartproxy) is better for
- ✓ Starting pricing
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose Decodo (Smartproxy) if: Teams that knew Smartproxy and need the Decodo-branded same network
Decodo (Smartproxy)
Decodo (formerly Smartproxy) residential proxies — 3GB $11.25/mo ($3.75/GB); PAYG $4/GB; advertised $2/GB at 1000GB. 3-day trial. Slug remains smartproxy.
Best for
- • Teams that knew Smartproxy and need the Decodo-branded same network
- • Buyers who want a published $11.25 residential starter versus Bright Data commits
- • Projects that will validate a 3-day trial before GB scale
Starting from $11.25/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for BMC Helix ITSM and Decodo (Smartproxy). Numeric bars appear only when both products have approved scores.
- Decodo (Smartproxy)
Starting pricing
Published floor price and what that floor actually includes.
Decodo (Smartproxy) publishes a lower researched starting floor ($11.25/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
BMC Helix ITSMWeakerDecodo (Smartproxy)Stronger - Depends
Free plan
Whether a usable free plan is published, and what it gates.
BMC Helix ITSM does not research a free plan; Decodo (Smartproxy) does not research a free plan.
BMC Helix ITSMDependsDecodo (Smartproxy)Depends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for BMC Helix ITSM and Decodo (Smartproxy) on current vendor packaging.
BMC Helix ITSMDependsDecodo (Smartproxy)Depends - BMC Helix ITSM
Integrations
Important third-party integrations.
BMC Helix ITSM leads on integrations (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSM9/10Decodo (Smartproxy)7/10 - BMC Helix ITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
BMC Helix ITSM leads on security admin (9/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSMStrongerDecodo (Smartproxy)Weaker
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