BMC Helix ITSM vs FireHydrant
Compare BMC Helix ITSM and FireHydrant on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Integrations
- ✓ Security & admin
FireHydrant is better for
- ✓ Starting pricing
- ✓ Free plan
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose FireHydrant if: Teams that want incident command with a 10-responder free path
FireHydrant
Incident response — Free up to 10 responders; Pro $25/responder/mo annual; Enterprise custom; 14-day Pro trial. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command with a 10-responder free path
- • Buyers comparing FireHydrant Pro $25 to Rootly $20 and incident.io Team $15
- • Orgs that will keep PagerDuty for paging and add FireHydrant for command
Starting from $25.00/user/mo
Free plan available
BMC Helix ITSM vs FireHydrant at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingFireHydrant
BMC Helix ITSM
FireHydrant
- Free planFireHydrant
BMC Helix ITSM
FireHydrant
- User / licence minimumDepends
BMC Helix ITSM
FireHydrant
- IntegrationsBMC Helix ITSM
BMC Helix ITSM
FireHydrant
- Security & adminBMC Helix ITSM
BMC Helix ITSM
FireHydrant
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → BMC Helix ITSM
Best for integrations
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → BMC Helix ITSM
Best for security & admin
BMC Helix ITSM leads on security admin (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → FireHydrant
Best for starting pricing
FireHydrant publishes a lower researched starting floor ($25/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
- → FireHydrant
Best for free plan
BMC Helix ITSM does not research a free plan; FireHydrant researches a free plan.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
FireHydrant winsBMC Helix ITSM
Trails FireHydrant on this criterion
FireHydrant
FireHydrant publishes a lower researched starting floor ($25/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free plan
FireHydrant winsBMC Helix ITSM
Trails FireHydrant on this criterion
FireHydrant
BMC Helix ITSM does not research a free plan; FireHydrant researches a free plan.
Integrations
BMC Helix ITSM winsBMC Helix ITSM
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
FireHydrant
Trails BMC Helix ITSM on this criterion
Security & admin
BMC Helix ITSM winsBMC Helix ITSM
BMC Helix ITSM leads on security admin (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
FireHydrant
Trails BMC Helix ITSM on this criterion
Which should you choose?
Choose BMC Helix ITSM if
- Remedy-lineage estates moving to Helix ITSM
- Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- ITIL-mature shops that will not self-serve a $19 agent tile
Choose FireHydrant if
- Teams that want incident command with a 10-responder free path
- Buyers comparing FireHydrant Pro $25 to Rootly $20 and incident.io Team $15
- Orgs that will keep PagerDuty for paging and add FireHydrant for command
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Alternatives to consider
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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