Aircall vs OpenPhone
Compare Aircall and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
- • Sales teams that need Power Dialer and deeper routing
Starting from $30.00/user/mo
No free plan
VS
Our verdict
OpenPhone wins on modern SMB shared-phone UX, transparent $15 Starter pricing and included Sona AI answering; Aircall wins on mid-market CRM/CTI depth, routing and outbound dialer tooling. Choose by whether the job is a shared SMB line or a CRM-connected sales/support phone.
Aircall is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • AI features
Choose Aircall if: Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
Choose OpenPhone if: SMB teams wanting a modern shared number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams wanting a modern shared number with SMS and AI answering
- • Buyers who refuse a three-licence floor
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Aircall and OpenPhone. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
OpenPhone Starter $15/user/month annual (high confidence); Business $23; Scale $35. Aircall Essentials ~$30/licence/month annual with a 3-licence minimum (medium confidence). OpenPhone is cheaper at entry with no seat floor.
AircallDependsOpenPhoneDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Aircall requires 3 licences on Essentials/Professional; OpenPhone has no seat minimum — solo operators and pairs can start on one Starter seat.
AircallDependsOpenPhoneDepends - Tie
Number / country coverage
Published local numbers and country coverage.
Aircall and OpenPhone have the same researched availability on cloud phone (Aircall: supported; OpenPhone: supported).
AircallTieOpenPhoneTie - Aircall
Power dialer
Power or parallel dialing for outbound teams.
Stronger power dialer availability
AircallStrongerOpenPhoneWeaker - Aircall
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
AircallStrongerOpenPhoneWeaker - Aircall
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Aircall leads on crm-integrations (10/10 vs 8/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
AircallStrongerOpenPhoneWeaker - Aircall
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Aircall leads on routing (9/10 vs 7/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
AircallStrongerOpenPhoneWeaker - Aircall
Analytics
Campaign, conversation, or workforce reporting depth.
Aircall leads on analytics (8/10 vs 7/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
Aircall8/10OpenPhone7/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Aircall and OpenPhone are close on ai-features (8/10 vs 8/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
Aircall8/10OpenPhone8/10
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