Aircall vs OpenPhone
Compare Aircall and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
- • Sales teams that need Power Dialer and deeper routing
Starting from $30.00/user/mo
No free plan
VS
Our verdict
OpenPhone wins on modern SMB shared-phone UX, transparent $15 Starter pricing and included Sona AI answering; Aircall wins on mid-market CRM/CTI depth, routing and outbound dialer tooling. Choose by whether the job is a shared SMB line or a CRM-connected sales/support phone.
Aircall is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • AI features
Choose Aircall if: Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
Choose OpenPhone if: SMB teams wanting a modern shared number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams wanting a modern shared number with SMS and AI answering
- • Buyers who refuse a three-licence floor
Starting from $15.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Aircall and OpenPhone.
Voice
| Feature | Aircall | OpenPhone | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Moderate | Aircall |
| Call recording | Strong | Moderate | Aircall |
| Power dialer | Moderate | Limited | Aircall |
Messaging
| Feature | Aircall | OpenPhone | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Limited | Aircall |
| Shared inbox | Moderate | Strong | OpenPhone |
| Team messaging | Moderate | Moderate | Tie |
| Unified multichannel inbox | Moderate | Moderate | Tie |
| Video meetings | Limited | Limited | Tie |
Platform
| Feature | Aircall | OpenPhone | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | Aircall |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Moderate | Strong | OpenPhone |
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.