Aircall vs OpenPhone
Compare Aircall and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
- • Sales teams that need Power Dialer and deeper routing
Starting from $30.00/user/mo
No free plan
VS
Our verdict
OpenPhone wins on modern SMB shared-phone UX, transparent $15 Starter pricing and included Sona AI answering; Aircall wins on mid-market CRM/CTI depth, routing and outbound dialer tooling. Choose by whether the job is a shared SMB line or a CRM-connected sales/support phone.
Aircall is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • AI features
Choose Aircall if: Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
Choose OpenPhone if: SMB teams wanting a modern shared number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams wanting a modern shared number with SMS and AI answering
- • Buyers who refuse a three-licence floor
Starting from $15.00/user/mo
No free plan
Evidence & transparency
Sources and research process behind this comparison.
Sources
9
Criteria
9
Screenshots
9
Sources consulted
| Title | Product | Type |
|---|---|---|
| Aircall — Official Site | Aircall | official-product-page |
| Aircall Pricing | Aircall | official-pricing-page |
| Aircall AI | Aircall | official-product-page |
| Aircall Call Recording | Aircall | official-product-page |
| Aircall Business Text Messaging | Aircall | official-product-page |
| WhatsApp in Aircall | Aircall | official-product-page |
| OpenPhone — Official Site | OpenPhone | official-product-page |
| OpenPhone Pricing | OpenPhone | official-pricing-page |
| Quo (OpenPhone) Pricing | OpenPhone | official-product-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.