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TOPdesk Review

IT & DEVELOPMENT SOFTWARE

Choose TOPdesk when published GBP-agent ITSM is the job — not ServiceNow by default, and not Freshservice by default.

Last updated 2026-08-18Independent editorial review

  • Starting price

    $51.00/user/month

  • Free plan

    No

  • Free trial

    No

  • Best for

    IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP

Visit TOPdesk
View pricing

SoftwareGlimpse review

7.8/10

Good

  • ease of use8
  • it job fit8
  • workflow depth8
  • integrations8
  • admin security8
  • scalability8
How we score →

See TOPdesk in action

Official vendor product video. Treat it as UI/workflow evidence — not SoftwareGlimpse scoring or plan advice.

Official vendor video

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Official vendor video

TOPdesk: Service Management That Feels Personal

Source: Official TOPdesk B.V.

What to prepare before this step

  • • Agree pipeline stages that match how your team sells
  • • Decide who owns deals, activities, and reporting
  • • List must-have fields before importing contacts

What this video covers

Vendor-led product navigation and workflows.

TOPdesk guides

Practical walkthroughs for setup, rollout, migration, plan choice, and fit — linked from this review so you can decide and implement without hunting the guides hub.

All guides →TOPdesk pricing tab →