TOPdesk Review
IT & DEVELOPMENT SOFTWAREChoose TOPdesk when published GBP-agent ITSM is the job — not ServiceNow by default, and not Freshservice by default.
Starting price
$51.00/user/month
Free plan
No
Free trial
No
Best for
IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
SoftwareGlimpse review
7.8/10
Good
- ease of use8
- it job fit8
- workflow depth8
- integrations8
- admin security8
- scalability8
TOPdesk plans & pricing
Verified 2026-08-18 from topdesk.com/en/pricing (high confidence). Essential £51/agent/mo; Engaged £72; Excellent £101. startingPriceMonthly 51 is GBP from that card — not a USD list price. No free plan; no published self-serve trial. Affiliate economics excluded.
Essential
$51.00
per user / month
- Small teams starting with core workflows
Engaged
$72.00
per user / month
- Everything in Essential, plus:
- Engaged buyers
Excellent
$101.00
per user / month
- Everything in Engaged, plus:
- Excellent buyers
Talk to TOPdesk
Custom
Contact sales
- Everything in Excellent, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for TOPdesk based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $255.00
- Annual
- $3,060.00
TOPdesk pricing compared
| Metric | TOPdesk | Freshservice | HaloITSM | ServiceNow | ManageEngine ServiceDesk Plus |
|---|---|---|---|---|---|
| Starting price | $51.00/user/month | $19.00/user/month | $66.00/user/month | $100.00/user/month | $13.00/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | No | Yes | No | Yes | Yes |