TOPdesk Review
IT & DEVELOPMENT SOFTWAREChoose TOPdesk when published GBP-agent ITSM is the job — not ServiceNow by default, and not Freshservice by default.
Starting price
$51.00/user/month
Free plan
No
Free trial
No
Best for
IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
SoftwareGlimpse review
7.8/10
Good
- ease of use8
- it job fit8
- workflow depth8
- integrations8
- admin security8
- scalability8
TOPdesk vs top IT & Development
Detailed head-to-head comparisons to help you choose the right option.
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TOPdesk vs Freshservice
Same-cluster peer comparison. Overall: TOPdesk 7.8 vs Freshservice 8.4. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.
- TOPdesk primary-job workflows
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TOPdesk vs HaloITSM
Researched side-by-side comparison of HaloITSM and TOPdesk using it development comparison criteria. No universal winner — choose by job-cluster fit.
- IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
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TOPdesk vs ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
- Features comparison
- Pricing & plans
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TOPdesk vs ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
- Features comparison
- Pricing & plans
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TOPdesk vs SysAid
ITSM / service desk — Professional published ~$89/agent/mo (medium confidence; quote-led page); Enterprise custom min 20 agents; free trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
- Features comparison
- Pricing & plans
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TOPdesk vs Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
- Features comparison
- Pricing & plans
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | TOPdesk | Freshservice | HaloITSM | ServiceNow | ManageEngine ServiceDesk Plus |
|---|---|---|---|---|---|
| Starting price | $51.00/user/month | $19.00/user/month | $66.00/user/month | $100.00/user/month | $13.00/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | No | Yes | No | Yes | Yes |
Key takeaways
IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
Freshservice primary-job workflows
IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Teams that want ready-made or custom Actors rather than raw proxy ops