TOPdesk Review
IT & DEVELOPMENT SOFTWAREChoose TOPdesk when published GBP-agent ITSM is the job — not ServiceNow by default, and not Freshservice by default.
Starting price
$51.00/user/month
Free plan
No
Free trial
No
Best for
IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
SoftwareGlimpse review
7.8/10
Good
- ease of use8
- it job fit8
- workflow depth8
- integrations8
- admin security8
- scalability8
All features
17 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Incident management
EssentialSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Official Open Graph / marketing visual from https://www.topdesk.com/. Screenshot source ↗Change & problem management
EssentialSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Service catalog
EssentialSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Official Open Graph / marketing visual from https://www.topdesk.com/. Screenshot source ↗Infrastructure monitoring
EssentialSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
APM & distributed tracing
EssentialSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Log management
EssentialSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Source control & repos
EssentialSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
CI/CD & automation
EssentialSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Hosting control panel
EssentialSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Managed hosting platform
EssentialSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Cloud PaaS / app platform
EssentialSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Proxy / web data network
EssentialSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
ITSM AI assistance
EssentialSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Developer AI assistance
EssentialSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
On-call & paging
EssentialSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Enterprise security & SSO
EssentialSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk
Analytics & reporting
EssentialSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essential
Included in
- ✓ Essential
- ✓ Engaged
- ✓ Excellent
- ✓ Talk to TOPdesk