Tidio Review
CUSTOMER SERVICE SOFTWAREChoose Tidio when live chat and AI visitor deflection on your website is the primary job — not when you need enterprise ticketing or CRM pipeline management.
Starting price
$24.17/user/month
Free plan
Yes
Free trial
7 days
Best for
SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
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SoftwareGlimpse review
7.3/10
Good
- ease of use9
- support job fit8
- workflow depth6
- omnichannel6
- self service7
- integrations7
Tidio vs top Customer Service
Detailed head-to-head comparisons to help you choose the right option.
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Tidio vs HubSpot
Tidio fits website live chat with ai visitor deflection; HubSpot fits free crm with chat as part of a hub upgrade path.
- Website live chat with AI visitor deflection
- Conversation-cap pricing for SMB storefronts
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Tidio vs Zendesk Sell
Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.
- Features comparison
- Pricing & plans
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Tidio vs Pipedrive
Pipeline-first sales CRM for visual deal management, activity-based selling, and growing sales teams.
- Features comparison
- Pricing & plans
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Tidio vs Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
- Features comparison
- Pricing & plans
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Tidio vs Freshchat
Tidio fits ai visitor deflection (lyro); Freshchat fits per-agent live chat with a free 10-agent tier.
- AI visitor deflection (Lyro)
- Conversation-cap pricing for website chat
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Tidio vs LiveChat
Tidio fits lyro ai + flows for deflection; LiveChat fits per-person website live chat.
- Lyro AI + flows for deflection
- Conversation-pack TCO for SMB sites
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | Tidio | HubSpot | Zendesk Sell | Pipedrive | Freshsales |
|---|---|---|---|---|---|
| Starting price | $24.17/user/month | $15.00/user/month | $19.00/user/month | $14.00/user/month | $9.00/user/month |
| Free plan | Yes | Yes | No | No | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Key takeaways
SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
Per-agent live chat with a free 10-agent tier
Per-person website live chat
Free CRM with chat as part of a hub upgrade path