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Tidio Review

CUSTOMER SERVICE SOFTWARE

Choose Tidio when live chat and AI visitor deflection on your website is the primary job — not when you need enterprise ticketing or CRM pipeline management.

Last updated 2026-08-18Independent editorial review
  • Starting price

    $24.17/user/month

  • Free plan

    Yes

  • Free trial

    7 days

  • Best for

    SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI

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SoftwareGlimpse review

7.3/10

Good

  • ease of use9
  • support job fit8
  • workflow depth6
  • omnichannel6
  • self service7
  • integrations7
How we score →

All features

16 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

  • Ticketing

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth

    This video is hosted on YouTube

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    Official vendor video

    Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations

    What this shows

    • Tidio AI customer support platform demo
    • Live chat and conversation automation in Tidio
    • Tidio AI customer support platform demo
    • Live chat and conversation automation in Tidio
  • Shared inbox

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • Live chat

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
    Tidio official Open Graph visual
    Official Tidio Open Graph marketing visual from https://www.tidio.com/ — not a SoftwareGlimpse lab screenshot.
    Screenshot source ↗
  • Knowledge base

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • Omnichannel inbox

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • SLA & routing

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • Macros & automation

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • Self-service portal

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • CSAT / satisfaction surveys

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • Helpdesk reporting

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • Ecommerce helpdesk

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • ITSM / service desk

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • Chatbot / AI agent

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
    Tidio official Open Graph visual
    Official Tidio Open Graph marketing visual from https://www.tidio.com/ — not a SoftwareGlimpse lab screenshot.
    Screenshot source ↗
  • Agent copilot

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • Phone support

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth
  • Helpdesk integrations

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Starter
    • Growth