ManageEngine ServiceDesk Plus Review
IT & DEVELOPMENT SOFTWAREChoose ManageEngine ServiceDesk Plus when published SMB/mid-market ITSM is the job — not ServiceNow by default, and not Freshservice by default.
Starting price
$13.00/user/month
Free plan
Yes
Free trial
30 days
Best for
SMB/mid-market IT teams that want a published $13/technician ITSM SKU
SoftwareGlimpse review
7.8/10
Good
- ease of use8
- it job fit8
- workflow depth8
- integrations8
- admin security8
- scalability7
ManageEngine ServiceDesk Plus vs top IT & Development
Detailed head-to-head comparisons to help you choose the right option.
vs
ManageEngine ServiceDesk Plus vs Freshservice
Same-cluster ITSM / service desk peer comparison. Choose ManageEngine ServiceDesk Plus when published SMB/mid-market ITSM is the job — not ServiceNow by default, and not Freshservice by default. Choose Freshservice when ITSM and internal employee service desk is the primary job — not customer ecommerce helpdesk or website live chat. Overall: ManageEngine ServiceDesk Plus 7.8 vs Freshservice 8. Not hands-on lab tested; confirm live pricing and packaging. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.
- SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
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ManageEngine ServiceDesk Plus vs HaloITSM
Researched side-by-side comparison of HaloITSM and ManageEngine ServiceDesk Plus using it development comparison criteria. No universal winner — choose by job-cluster fit.
- SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
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ManageEngine ServiceDesk Plus vs ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
- Features comparison
- Pricing & plans
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ManageEngine ServiceDesk Plus vs Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
- Features comparison
- Pricing & plans
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ManageEngine ServiceDesk Plus vs SysAid
ITSM / service desk — Professional published ~$89/agent/mo (medium confidence; quote-led page); Enterprise custom min 20 agents; free trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
- Features comparison
- Pricing & plans
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | ManageEngine ServiceDesk Plus | Freshservice | HaloITSM | ServiceNow | Jira Service Management |
|---|---|---|---|---|---|
| Starting price | $13.00/user/month | $19.00/user/month | $66.00/user/month | $100.00/user/month | $20.00/user/month |
| Free plan | Yes | No | No | No | Yes |
| Free trial | Yes | Yes | No | Yes | Yes |
Key takeaways
SMB/mid-market IT teams that want a published $13/technician ITSM SKU
IT teams needing ITIL-style incidents, changes, and asset management
IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Teams that want ready-made or custom Actors rather than raw proxy ops