ManageEngine ServiceDesk Plus Review
IT & DEVELOPMENT SOFTWAREChoose ManageEngine ServiceDesk Plus when published SMB/mid-market ITSM is the job — not ServiceNow by default, and not Freshservice by default.
Starting price
$13.00/user/month
Free plan
Yes
Free trial
30 days
Best for
SMB/mid-market IT teams that want a published $13/technician ITSM SKU
SoftwareGlimpse review
7.8/10
Good
- ease of use8
- it job fit8
- workflow depth8
- integrations8
- admin security8
- scalability7
ManageEngine ServiceDesk Plus plans & pricing
Verified 2026-08-18 from manageengine.com ServiceDesk Plus pricing (high confidence). Cloud Standard from $13/technician/mo; free up to 5 technicians on Standard; Professional $27; Enterprise $67; 30-day trial. Technician math still stacks. Affiliate economics excluded.
Standard (free up to 5 techs)
$0.00
Free plan
- Evaluating the product with no paid seats
Cloud Standard
$13.00
per user / month
- Everything in Standard (free up to 5 techs), plus:
- Cloud Standard buyers
Professional
$27.00
per user / month
- Everything in Cloud Standard, plus:
- Teams that need deeper reporting and process controls
Enterprise
$67.00
per user / month
- Everything in Professional, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for ManageEngine ServiceDesk Plus based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $0.00
- Annual
- $0.00
ManageEngine ServiceDesk Plus pricing compared
| Metric | ManageEngine ServiceDesk Plus | Freshservice | HaloITSM | ServiceNow | Jira Service Management |
|---|---|---|---|---|---|
| Starting price | $13.00/user/month | $19.00/user/month | $66.00/user/month | $100.00/user/month | $20.00/user/month |
| Free plan | Yes | No | No | No | Yes |
| Free trial | Yes | Yes | No | Yes | Yes |