ManageEngine ServiceDesk Plus Review
IT & DEVELOPMENT SOFTWAREChoose ManageEngine ServiceDesk Plus when published SMB/mid-market ITSM is the job — not ServiceNow by default, and not Freshservice by default.
Starting price
$13.00/user/month
Free plan
Yes
Free trial
30 days
Best for
SMB/mid-market IT teams that want a published $13/technician ITSM SKU
SoftwareGlimpse review
7.8/10
Good
- ease of use8
- it job fit8
- workflow depth8
- integrations8
- admin security8
- scalability7
Best ManageEngine ServiceDesk Plus alternatives
Alternatives are drawn from the product graph and editorial comparisons — not paid placements.
Freshservice
Same-cluster ITSM / service desk peer comparison. Choose ManageEngine ServiceDesk Plus when published SMB/mid-market ITSM is the job — not ServiceNow by default, and not Freshservice by default. Choose Freshservice when ITSM and internal employee service desk is the primary job — not customer ecommerce helpdesk or website live chat. Overall: ManageEngine ServiceDesk Plus 7.8 vs Freshservice 8. Not hands-on lab tested; confirm live pricing and packaging. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.
From $19.00/user/month
IT teams needing ITIL-style incidents, changes, and asset management
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
From $20.00/user/month
Alternatives comparison at a glance
| Product | Starting price | Free plan | Free trial |
|---|---|---|---|
| ManageEngine ServiceDesk Plus | $13.00/user/month | Yes | Yes |
| Freshservice | $19.00/user/month | No | Yes |
| Jira Service Management | $20.00/user/month | Yes | Yes |
How we choose alternatives
Based on our recommendations
Alternatives come from product relationships and documented capability overlap.
Focused on your needs
We highlight when another tool fits a different workflow better.
Independently evaluated
Affiliate relationships never decide who appears here.