Choose ManageEngine ServiceDesk Plus when published SMB/mid-market ITSM is the job — not ServiceNow by default, and not Freshservice by default.
Starting price
$13.00/user/month
Free plan
Yes
Free trial
30 days
Best for
SMB/mid-market IT teams that want a published $13/technician ITSM SKU
SoftwareGlimpse review
7.8/10
Good
Primary sources and SoftwareGlimpse recommendations used for this product analysis.
21 items
Official documentation
Primary sourceVerifiedVerified: 18 Aug 2026
Open source ↗Official documentation
Primary sourceVerifiedVerified: 18 Aug 2026
Open source ↗Pricing source
Primary sourceVerifiedVerified: 18 Aug 2026
Open source ↗Screenshot
Primary sourceVerifiedProduct overview visual
What this demonstrates
Verified: 18 Aug 2026
Open source ↗Official video
Primary sourceVerifiedWhat it supports
What this demonstrates
Used to support
This video is hosted on YouTube
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Official vendor video
Verified: 18 Aug 2026
Open source ↗Feature claim
SoftwareGlimpse analysisVerifiedAvailability: supported
What it supports
Used to support
Verified: —
Feature claim
SoftwareGlimpse analysisVerifiedAvailability: supported
What it supports
Used to support
Verified: —
Feature claim
SoftwareGlimpse analysisVerifiedAvailability: supported
What it supports
Used to support
Verified: —
Vendor destinations used for research — separate from affiliate visit CTAs.
Multiple source verification
Prefer first-party pricing and product pages over secondary summaries.
Regular monitoring
Domain checked-at timestamps drive freshness and refresh flags.
Expert analysis
Category methodology criteria structure editorial judgment.
Editorial independence
Affiliate links never change scores or ranking decisions.