TOPdesk vs Zyte
Compare TOPdesk and Zyte on features, pricing, and buyer fit using the same researched criteria.
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
TOPdesk is better for
- ✓ Starting pricing
- ✓ Security & admin
Tie
- • Integrations
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
Choose Zyte if: Teams that knew Scrapinghub and need the Zyte API extraction path
Zyte
Zyte API web-data collection (formerly Scrapinghub) — PAYG; monthly commitments from $100; $5 free trial credit. Does not outrank Bright Data 7.7.
Best for
- • Teams that knew Scrapinghub and need the Zyte API extraction path
- • Buyers who want a published $100 monthly commit versus Bright Data ~$499
- • Projects that will spend the $5 trial credit before scaling
Starting from $100.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for TOPdesk and Zyte. Numeric bars appear only when both products have approved scores.
- TOPdesk
Starting pricing
Published floor price and what that floor actually includes.
TOPdesk publishes a lower researched starting floor ($51/mo vs $100/mo for Zyte). Confirm currency, renewals, and add-ons — not a total TCO winner.
TOPdeskStrongerZyteWeaker - Depends
Free plan
Whether a usable free plan is published, and what it gates.
TOPdesk does not research a free plan; Zyte does not research a free plan.
TOPdeskDependsZyteDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for TOPdesk and Zyte on current vendor packaging.
TOPdeskDependsZyteDepends - Tie
Integrations
Important third-party integrations.
TOPdesk and Zyte are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
TOPdesk8/10Zyte8/10 - TOPdesk
Security & admin
Admin controls, access, compliance posture, and security packaging.
TOPdesk leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
TOPdeskStrongerZyteWeaker
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