TOPdesk vs Zyte
Compare TOPdesk and Zyte on features, pricing, and buyer fit using the same researched criteria.
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
TOPdesk is better for
- ✓ Starting pricing
- ✓ Security & admin
Tie
- • Integrations
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
Choose Zyte if: Teams that knew Scrapinghub and need the Zyte API extraction path
Zyte
Zyte API web-data collection (formerly Scrapinghub) — PAYG; monthly commitments from $100; $5 free trial credit. Does not outrank Bright Data 7.7.
Best for
- • Teams that knew Scrapinghub and need the Zyte API extraction path
- • Buyers who want a published $100 monthly commit versus Bright Data ~$499
- • Projects that will spend the $5 trial credit before scaling
Starting from $100.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for TOPdesk and Zyte.
Capabilities
| Feature | TOPdesk | Zyte | Winner |
|---|---|---|---|
| Incident management | Strong | Limited | TOPdesk |
| Change & problem management | Strong | Limited | TOPdesk |
| Service catalog | Strong | Limited | TOPdesk |
| Infrastructure monitoring | Moderate | Limited | TOPdesk |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Limited | TOPdesk |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Limited | Tie |
| Cloud PaaS / app platform | Limited | Not evidenced | — |
| Proxy / web data network | Limited | Strong | Zyte |
| ITSM AI assistance | Moderate | Limited | TOPdesk |
| Developer AI assistance | Limited | Moderate | Zyte |
| On-call & paging | Moderate | Limited | TOPdesk |
| Enterprise security & SSO | Strong | Moderate | TOPdesk |
| Analytics & reporting | Strong | Strong | Tie |
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