ServiceNow vs SolarWinds Incident Response
Compare ServiceNow and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- • ITIL-mature shops that need CMDB + change at scale
- • Buyers with budget for implementation partners
Starting from $100.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ServiceNow is better for
- ✓ Integrations
- ✓ Security & admin
SolarWinds Incident Response is better for
- ✓ Starting pricing
Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for ServiceNow and SolarWinds Incident Response. Numeric bars appear only when both products have approved scores.
- SolarWinds Incident Response
Starting pricing
Published floor price and what that floor actually includes.
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $100/mo for ServiceNow). Confirm currency, renewals, and add-ons — not a total TCO winner.
ServiceNowWeakerSolarWinds Incident ResponseStronger - Depends
Free plan
Whether a usable free plan is published, and what it gates.
ServiceNow does not research a free plan; SolarWinds Incident Response does not research a free plan.
ServiceNowDependsSolarWinds Incident ResponseDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for ServiceNow and SolarWinds Incident Response on current vendor packaging.
ServiceNowDependsSolarWinds Incident ResponseDepends - ServiceNow
Integrations
Important third-party integrations.
ServiceNow leads on integrations (10/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
ServiceNow10/10SolarWinds Incident Response8/10 - ServiceNow
Security & admin
Admin controls, access, compliance posture, and security packaging.
ServiceNow leads on security admin (10/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
ServiceNowStrongerSolarWinds Incident ResponseWeaker
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