ServiceNow vs SolarWinds Incident Response
Compare ServiceNow and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- • ITIL-mature shops that need CMDB + change at scale
- • Buyers with budget for implementation partners
Starting from $100.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ServiceNow is better for
- ✓ Integrations
- ✓ Security & admin
SolarWinds Incident Response is better for
- ✓ Starting pricing
Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
ServiceNow vs SolarWinds Incident Response pricing
ServiceNow researched starting price from $100/mo. SolarWinds Incident Response researched starting price from $15/mo. Affiliate economics excluded.
ServiceNow
From $100.00/user/mo
SolarWinds Incident Response
From $15.00/user/mo
ServiceNow
Starting from $100.00/user/mo
Free trial available
- ITSM FoundationPopularCustom
- Entry ITSM (incident/request/asset + configured Now Assist) — custom quote.
- ITSM AdvancedCustom
- Full ITIL suite (problem, change, major incident, on-call) — custom quote.
- ITSM PrimeCustom
- Highest Assist pool and custom AI agents — custom quote.
SolarWinds Incident Response
Starting from $15.00/user/mo
Free trial available
- ProPopular$15.00/user/mo
- $15/user/mo billed annually — Pro on-call / incident-response floor. 14-day trial.
- Premium$24.00/user/mo
- $24/user/mo billed annually — Premium Incident Response pack.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
ServiceNow
$1,500.00/mo
SolarWinds Incident Response
$225.00/mo
+$1,275.00/mo — ServiceNow costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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