ServiceNow vs SolarWinds Incident Response
Compare ServiceNow and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- • ITIL-mature shops that need CMDB + change at scale
- • Buyers with budget for implementation partners
Starting from $100.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ServiceNow is better for
- ✓ Integrations
- ✓ Security & admin
SolarWinds Incident Response is better for
- ✓ Starting pricing
Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for ServiceNow and SolarWinds Incident Response.
Capabilities
| Feature | ServiceNow | SolarWinds Incident Response | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Strong | Moderate | ServiceNow |
| Service catalog | Strong | Limited | ServiceNow |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Limited | ServiceNow |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Strong | Moderate | ServiceNow |
| Developer AI assistance | Moderate | Moderate | Tie |
| On-call & paging | Strong | Strong | Tie |
| Enterprise security & SSO | Strong | Moderate | ServiceNow |
| Analytics & reporting | Strong | Strong | Tie |
| Managed hosting platform | Not evidenced | Limited | — |
| Cloud PaaS / app platform | Not evidenced | Limited | — |
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