Pipedrive vs Zendesk Sell
Compare Pipedrive and Zendesk Sell on features, pricing, and buyer fit using the same researched criteria.
Pipedrive
Pipeline-first sales CRM for visual deal management, activity-based selling, and growing sales teams.
Best for
- • Pipeline UX and seat pricing fit SMB sales teams
- • Lite works for solo pipeline tracking; Growth for email/automation
- • Sales-first CRM rather than service/marketing suite
Starting from $14.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Pipedrive and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Pipedrive is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Reporting
- ✓ Customization
Zendesk Sell is better for
- ✓ Sales automation
- ✓ Email capabilities
Tie
- • Integrations
- • Scalability
Choose Pipedrive if: Pipeline UX and seat pricing fit SMB sales teams
Choose Zendesk Sell if: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Zendesk Sell
Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.
Best for
- • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Starting from $19.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Pipedrive and Zendesk Sell. Numeric bars appear only when both products have approved scores.
- Pipedrive
Ease of use
How quickly teams become productive.
Pipedrive leads on ease of use (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Pipedrive8/10Zendesk Sell7/10 - Pipedrive
Pipeline management
Deal stages, visibility, and pipeline hygiene.
Pipedrive leads on pipeline management (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Pipedrive9/10Zendesk Sell7/10 - Zendesk Sell
Sales automation
Automations that reduce repetitive sales work.
Stronger workflow automation availability
Pipedrive7/10Zendesk Sell7/10 - Zendesk Sell
Email capabilities
Native email workflows and tracking.
Stronger email sync availability
Pipedrive7/10Zendesk Sell7/10 - Pipedrive
Reporting
Reporting and forecasting quality.
Stronger coverage across reporting, forecasting. editorial scores are close (7/10 vs 7/10).
Pipedrive7/10Zendesk Sell7/10 - Pipedrive
Customization
Fields, workflows, and configurability.
Pipedrive leads on customization (8/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Pipedrive8/10Zendesk Sell6/10 - Tie
Integrations
Important third-party integrations.
Pipedrive and Zendesk Sell are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Pipedrive8/10Zendesk Sell8/10 - Pipedrive
Administration
Admin overhead and ongoing maintenance.
Pipedrive leads on administration (7/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
PipedriveStrongerZendesk SellWeaker - Tie
Scalability
Fit as team size and complexity grow.
Pipedrive and Zendesk Sell are close on scalability (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Pipedrive7/10Zendesk Sell7/10 - Depends
Value for money
Capability relative to total cost of ownership.
Pipedrive researched starting price $14/user/mo vs Zendesk Sell $19/user/mo. Better value depends on which features you need on that plan.
Pipedrive7/10Zendesk Sell6/10
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.