PagerDuty vs Rootly
Compare PagerDuty and Rootly on features, pricing, and buyer fit using the same researched criteria.
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between PagerDuty and Rootly. Choose PagerDuty when SRE/IT teams that need on-call schedules and paging. Choose Rootly when Slack-first teams buying incident command at a published $20/user floor. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
PagerDuty is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor
Rootly
Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.
Best for
- • Slack-first teams buying incident command at a published $20/user floor
- • Buyers who will add On-Call Essentials only if they need paging
- • Comparisons versus FireHydrant Pro $25 and incident.io Team $15
Starting from $20.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for PagerDuty and Rootly. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
PagerDuty researched starting price from $21/mo; a free plan is researched; Rootly researched starting price from $20/mo. Better value depends on plan rungs, currency, and add-ons.
PagerDutyDependsRootlyDepends - PagerDuty
Free plan
Whether a usable free plan is published, and what it gates.
PagerDuty researches a free plan; Rootly does not research a free plan.
PagerDutyStrongerRootlyWeaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for PagerDuty and Rootly on current vendor packaging.
PagerDutyDependsRootlyDepends - PagerDuty
Integrations
Important third-party integrations.
PagerDuty leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
PagerDuty9/10Rootly8/10 - PagerDuty
Security & admin
Admin controls, access, compliance posture, and security packaging.
PagerDuty leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
PagerDutyStrongerRootlyWeaker
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