PagerDuty vs Rootly
Compare PagerDuty and Rootly on features, pricing, and buyer fit using the same researched criteria.
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between PagerDuty and Rootly. Choose PagerDuty when SRE/IT teams that need on-call schedules and paging. Choose Rootly when Slack-first teams buying incident command at a published $20/user floor. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
PagerDuty is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor
Rootly
Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.
Best for
- • Slack-first teams buying incident command at a published $20/user floor
- • Buyers who will add On-Call Essentials only if they need paging
- • Comparisons versus FireHydrant Pro $25 and incident.io Team $15
Starting from $20.00/user/mo
No free plan
Pros & cons
A balanced look at where each product shines — and where it falls short.
PagerDuty
Strengths in greenPros
- Stronger on free plan
- Stronger on integrations
- Stronger on security & admin
Best for
SRE/IT teams that need on-call schedules and paging
Rootly
Trade-offs in redCons
- Trails on free plan
- Trails on integrations
- Trails on security & admin
Best for
Slack-first teams buying incident command at a published $20/user floor
Choose if…
Choose PagerDuty if
- SRE/IT teams that need on-call schedules and paging
- Orgs already sending alerts from Datadog/CloudWatch
- Incident commanders who want a dedicated ops cloud
Choose Rootly if
- Slack-first teams buying incident command at a published $20/user floor
- Buyers who will add On-Call Essentials only if they need paging
- Comparisons versus FireHydrant Pro $25 and incident.io Team $15
Still unsure which fits?
Answer a few buyer questions and get a shortlist matched to your priorities.
Find My CRMSome visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.