New Relic vs SolarWinds Incident Response
Compare New Relic and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
- ✓ Free plan
- ✓ Security & admin
Tie
- • Integrations
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for New Relic and SolarWinds Incident Response. Numeric bars appear only when both products have approved scores.
- New Relic
Starting pricing
Published floor price and what that floor actually includes.
New Relic publishes a lower researched starting floor ($10/mo vs $15/mo for SolarWinds Incident Response). Confirm currency, renewals, and add-ons — not a total TCO winner.
New RelicStrongerSolarWinds Incident ResponseWeaker - New Relic
Free plan
Whether a usable free plan is published, and what it gates.
New Relic researches a free plan; SolarWinds Incident Response does not research a free plan.
New RelicStrongerSolarWinds Incident ResponseWeaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for New Relic and SolarWinds Incident Response on current vendor packaging.
New RelicDependsSolarWinds Incident ResponseDepends - Tie
Integrations
Important third-party integrations.
New Relic and SolarWinds Incident Response are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
New Relic8/10SolarWinds Incident Response8/10 - New Relic
Security & admin
Admin controls, access, compliance posture, and security packaging.
New Relic leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
New RelicStrongerSolarWinds Incident ResponseWeaker
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