Microsoft Teams vs RingCentral
Compare Microsoft Teams and RingCentral on features, pricing, and buyer fit using the same researched criteria.
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Microsoft Teams is better for
- ✓ CRM / CTI integrations
RingCentral is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Tie
- • AI features
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Choose RingCentral if: Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
RingCentral
Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.
Best for
- • Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
- • Organisations that need serious call routing and a path into contact centre (RingCX)
- • Buyers who want CRM/helpdesk connectors and analytics as part of the phone system
Starting from $20.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Microsoft Teams and RingCentral. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Microsoft Teams researched starting price from $0/mo; a free plan is researched; RingCentral researched starting price from $20/mo. Better value depends on seat minimums and add-ons.
Microsoft TeamsDependsRingCentralDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Microsoft Teams and RingCentral on current vendor packaging — not inferred beyond researched pricing notes.
Microsoft TeamsDependsRingCentralDepends - RingCentral
Number / country coverage
Published local numbers and country coverage.
Stronger cloud phone availability
Microsoft TeamsWeakerRingCentralStronger - RingCentral
Power dialer
Power or parallel dialing for outbound teams.
RingCentral leads on power dialer (3/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft TeamsWeakerRingCentralStronger - RingCentral
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
Microsoft TeamsWeakerRingCentralStronger - Microsoft Teams
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Microsoft Teams leads on crm integrations (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft TeamsStrongerRingCentralWeaker - RingCentral
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
RingCentral leads on routing (5/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft TeamsWeakerRingCentralStronger - RingCentral
Analytics
Campaign, conversation, or workforce reporting depth.
RingCentral leads on analytics (6/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams6/10RingCentral9/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Microsoft Teams and RingCentral are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams8/10RingCentral8/10
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