Jira Service Management vs PagerDuty
Compare Jira Service Management and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Tie
- • Free plan
- • Integrations
- • Security & admin
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Jira Service Management and PagerDuty. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Jira Service Management researched starting price from $20/mo; a free plan is researched; PagerDuty researched starting price from $21/mo; a free plan is researched. Better value depends on plan rungs, currency, and add-ons.
Jira Service ManagementDependsPagerDutyDepends - Tie
Free plan
Whether a usable free plan is published, and what it gates.
Jira Service Management researches a free plan; PagerDuty researches a free plan.
Jira Service ManagementTiePagerDutyTie - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Jira Service Management and PagerDuty on current vendor packaging.
Jira Service ManagementDependsPagerDutyDepends - Tie
Integrations
Important third-party integrations.
Jira Service Management and PagerDuty are close on integrations (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service Management9/10PagerDuty9/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
Jira Service Management and PagerDuty are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service ManagementTiePagerDutyTie
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