Jira Service Management vs PagerDuty
Compare Jira Service Management and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Tie
- • Free plan
- • Integrations
- • Security & admin
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Jira Service Management and PagerDuty.
Capabilities
| Feature | Jira Service Management | PagerDuty | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Strong | Moderate | Jira Service Management |
| Service catalog | Strong | Limited | Jira Service Management |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Limited | Jira Service Management |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Limited | Jira Service Management |
| Hosting control panel | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Strong | Moderate | Jira Service Management |
| Developer AI assistance | Moderate | Moderate | Tie |
| On-call & paging | Strong | Strong | Tie |
| Enterprise security & SSO | Strong | Moderate | Jira Service Management |
| Analytics & reporting | Strong | Strong | Tie |
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.