Ivanti Neurons for ITSM vs TOPdesk
Compare Ivanti Neurons for ITSM and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Ivanti Neurons for ITSM and TOPdesk. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
TOPdesk is better for
- ✓ Starting pricing
Tie
- • Integrations
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Ivanti Neurons for ITSM and TOPdesk. Numeric bars appear only when both products have approved scores.
- TOPdesk
Starting pricing
Published floor price and what that floor actually includes.
TOPdesk publishes a lower researched starting floor ($51/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Ivanti Neurons for ITSMWeakerTOPdeskStronger - Depends
Free plan
Whether a usable free plan is published, and what it gates.
Ivanti Neurons for ITSM does not research a free plan; TOPdesk does not research a free plan.
Ivanti Neurons for ITSMDependsTOPdeskDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Ivanti Neurons for ITSM and TOPdesk on current vendor packaging.
Ivanti Neurons for ITSMDependsTOPdeskDepends - Tie
Integrations
Important third-party integrations.
Ivanti Neurons for ITSM and TOPdesk are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ivanti Neurons for ITSM8/10TOPdesk8/10 - Ivanti Neurons for ITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
Ivanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ivanti Neurons for ITSMStrongerTOPdeskWeaker
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