Ivanti Neurons for ITSM vs ServiceNow
Same-cluster peer comparison. Overall: Ivanti Neurons for ITSM 8 vs ServiceNow 8.7. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Ivanti Neurons for ITSM primary-job workflows
Starting from $95.00/user/mo
No free plan
VS
Our verdict
Same-cluster peer comparison. Overall: Ivanti Neurons for ITSM 8 vs ServiceNow 8.7.
ServiceNow is better for
- ✓ ITSM depth
- ✓ Observability depth
- ✓ Source control depth
- ✓ Hosting panel depth
Choose Ivanti Neurons for ITSM if: Ivanti Neurons for ITSM primary-job workflows
Choose ServiceNow if: ServiceNow primary-job workflows
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • ServiceNow primary-job workflows
Starting from $100.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Ivanti Neurons for ITSM and ServiceNow.
Capabilities
| Feature | Ivanti Neurons for ITSM | ServiceNow | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Strong | Strong | Tie |
| Service catalog | Strong | Strong | Tie |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Moderate | Tie |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Not evidenced | — |
| Cloud PaaS / app platform | Limited | Not evidenced | — |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Strong | Strong | Tie |
| Developer AI assistance | Limited | Moderate | ServiceNow |
| On-call & paging | Strong | Strong | Tie |
| Enterprise security & SSO | Strong | Strong | Tie |
| Analytics & reporting | Strong | Strong | Tie |
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