Ivanti Neurons for ITSM vs PagerDuty
Compare Ivanti Neurons for ITSM and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
PagerDuty is better for
- ✓ Starting pricing
- ✓ Free plan
- ✓ Integrations
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Ivanti Neurons for ITSM and PagerDuty. Numeric bars appear only when both products have approved scores.
- PagerDuty
Starting pricing
Published floor price and what that floor actually includes.
PagerDuty publishes a lower researched starting floor ($21/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Ivanti Neurons for ITSMWeakerPagerDutyStronger - PagerDuty
Free plan
Whether a usable free plan is published, and what it gates.
Ivanti Neurons for ITSM does not research a free plan; PagerDuty researches a free plan.
Ivanti Neurons for ITSMWeakerPagerDutyStronger - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Ivanti Neurons for ITSM and PagerDuty on current vendor packaging.
Ivanti Neurons for ITSMDependsPagerDutyDepends - PagerDuty
Integrations
Important third-party integrations.
PagerDuty leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ivanti Neurons for ITSM8/10PagerDuty9/10 - Ivanti Neurons for ITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
Ivanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ivanti Neurons for ITSMStrongerPagerDutyWeaker
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