Ivanti Neurons for ITSM vs New Relic
Compare Ivanti Neurons for ITSM and New Relic on features, pricing, and buyer fit using the same researched criteria.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
New Relic is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Ivanti Neurons for ITSM and New Relic. Numeric bars appear only when both products have approved scores.
- New Relic
Starting pricing
Published floor price and what that floor actually includes.
New Relic publishes a lower researched starting floor ($10/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Ivanti Neurons for ITSMWeakerNew RelicStronger - New Relic
Free plan
Whether a usable free plan is published, and what it gates.
Ivanti Neurons for ITSM does not research a free plan; New Relic researches a free plan.
Ivanti Neurons for ITSMWeakerNew RelicStronger - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Ivanti Neurons for ITSM and New Relic on current vendor packaging.
Ivanti Neurons for ITSMDependsNew RelicDepends - Tie
Integrations
Important third-party integrations.
Ivanti Neurons for ITSM and New Relic are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ivanti Neurons for ITSM8/10New Relic8/10 - Ivanti Neurons for ITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
Ivanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ivanti Neurons for ITSMStrongerNew RelicWeaker
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