incident.io vs Rootly
Compare incident.io and Rootly on features, pricing, and buyer fit using the same researched criteria.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between incident.io and Rootly. Choose incident.io when Teams that want incident command in Slack more than a paging-first ops cloud. Choose Rootly when Slack-first teams buying incident command at a published $20/user floor. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
incident.io is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor
Rootly
Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.
Best for
- • Slack-first teams buying incident command at a published $20/user floor
- • Buyers who will add On-Call Essentials only if they need paging
- • Comparisons versus FireHydrant Pro $25 and incident.io Team $15
Starting from $20.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for incident.io and Rootly. Numeric bars appear only when both products have approved scores.
- incident.io
Starting pricing
Published floor price and what that floor actually includes.
incident.io publishes a lower researched starting floor ($15/mo vs $20/mo for Rootly). Confirm currency, renewals, and add-ons — not a total TCO winner.
incident.ioStrongerRootlyWeaker - incident.io
Free plan
Whether a usable free plan is published, and what it gates.
incident.io researches a free plan; Rootly does not research a free plan.
incident.ioStrongerRootlyWeaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for incident.io and Rootly on current vendor packaging.
incident.ioDependsRootlyDepends - Tie
Integrations
Important third-party integrations.
incident.io and Rootly are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
incident.io8/10Rootly8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
incident.io and Rootly are close on security admin (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
incident.ioTieRootlyTie
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.