incident.io vs Rootly
Compare incident.io and Rootly on features, pricing, and buyer fit using the same researched criteria.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between incident.io and Rootly. Choose incident.io when Teams that want incident command in Slack more than a paging-first ops cloud. Choose Rootly when Slack-first teams buying incident command at a published $20/user floor. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
incident.io is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor
Rootly
Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.
Best for
- • Slack-first teams buying incident command at a published $20/user floor
- • Buyers who will add On-Call Essentials only if they need paging
- • Comparisons versus FireHydrant Pro $25 and incident.io Team $15
Starting from $20.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for incident.io and Rootly.
Capabilities
| Feature | incident.io | Rootly | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Moderate | Moderate | Tie |
| Service catalog | Limited | Limited | Tie |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Limited | Limited | Tie |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Moderate | Moderate | Tie |
| Developer AI assistance | Moderate | Moderate | Tie |
| On-call & paging | Moderate | Moderate | Tie |
| Enterprise security & SSO | Moderate | Moderate | Tie |
| Analytics & reporting | Strong | Strong | Tie |
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.