Heroku vs New Relic
Compare Heroku and New Relic on features, pricing, and buyer fit using the same researched criteria.
Heroku
Cloud PaaS / Cedar dynos — Eco $5 (sleeps); Basic $7 always-on (research floor); Standard-1X $25; Standard-2X $50; Performance-M $250+. No forever-free dyno. Does not outrank Render 7.9.
Best for
- • Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
- • Buyers comparing Heroku Basic to Railway Hobby/Pro and Render Pro $25
- • Orgs that will not treat Eco sleep dynos as production always-on TCO
Starting from $7.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Heroku is better for
- ✓ Starting pricing
New Relic is better for
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose Heroku if: Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Heroku and New Relic.
Capabilities
| Feature | Heroku | New Relic | Winner |
|---|---|---|---|
| Incident management | Limited | Moderate | New Relic |
| Change & problem management | Limited | Limited | Tie |
| Service catalog | Limited | Limited | Tie |
| Infrastructure monitoring | Moderate | Strong | New Relic |
| APM & distributed tracing | Limited | Strong | New Relic |
| Log management | Moderate | Strong | New Relic |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Moderate | Not evidenced | — |
| Cloud PaaS / app platform | Strong | Not evidenced | — |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Limited | Moderate | New Relic |
| Developer AI assistance | Moderate | Moderate | Tie |
| On-call & paging | Limited | Moderate | New Relic |
| Enterprise security & SSO | Moderate | Strong | New Relic |
| Analytics & reporting | Moderate | Strong | New Relic |
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