Grafana Cloud vs PagerDuty
Compare Grafana Cloud and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
Grafana Cloud
Managed Grafana observability — Free 10k series / 50 GB logs; Pro from $19/mo platform fee + usage ($6.50/1k series, $8/user).
Best for
- • Teams already fluent in Grafana/Prometheus
- • Startups that fit in the Free telemetry caps
- • Platform teams that want Mimir/Loki without operating it
Starting from $19.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
PagerDuty is better for
- ✓ Integrations
- ✓ Security & admin
Tie
- • Free plan
Choose Grafana Cloud if: Teams already fluent in Grafana/Prometheus
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Grafana Cloud and PagerDuty.
Capabilities
| Feature | Grafana Cloud | PagerDuty | Winner |
|---|---|---|---|
| Incident management | Moderate | Strong | PagerDuty |
| Change & problem management | Limited | Moderate | PagerDuty |
| Service catalog | Limited | Limited | Tie |
| Infrastructure monitoring | Strong | Moderate | Grafana Cloud |
| APM & distributed tracing | Strong | Limited | Grafana Cloud |
| Log management | Strong | Limited | Grafana Cloud |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Limited | Grafana Cloud |
| Hosting control panel | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Moderate | Moderate | Tie |
| Developer AI assistance | Moderate | Moderate | Tie |
| On-call & paging | Moderate | Strong | PagerDuty |
| Enterprise security & SSO | Moderate | Moderate | Tie |
| Analytics & reporting | Strong | Strong | Tie |
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