Freshsales vs Oracle CX
Compare Freshsales and Oracle CX on features, pricing, and buyer fit using the same researched criteria.
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
Best for
- • Growth plan pricing and AI-assisted CRM fit SMB sales
- • Pro/Enterprise add scoring, sequences, territories, forecasting, sandbox
- • Sales CRM with phone/email/chat engagement
Starting from $9.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Freshsales and Oracle CX. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Freshsales is better for
- ✓ Ease of use
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Administration
Oracle CX is better for
- ✓ Reporting
- ✓ Integrations
- ✓ Scalability
Tie
- • Pipeline management
- • Customization
Choose Freshsales if: Growth plan pricing and AI-assisted CRM fit SMB sales
Choose Oracle CX if: Oracle CX targets mid-market sales/CX needs
Oracle CX
Oracle Fusion Cloud CX / Sales CRM for enterprise pipeline, forecasting, and Oracle stack integration.
Best for
- • Oracle CX targets mid-market sales/CX needs
- • Oracle CX competes in enterprise/mid-market CRM evaluations
- • Sales/CX CRM focus
Starting from $65.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Freshsales and Oracle CX.
Core CRM
| Feature | Freshsales | Oracle CX | Winner |
|---|---|---|---|
| Contact management | Strong | Strong | Tie |
| Lead management | Strong | Strong | Tie |
| Pipeline management | Strong | Strong | Tie |
| Deal management | Strong | Strong | Tie |
Sales engagement
| Feature | Freshsales | Oracle CX | Winner |
|---|---|---|---|
| Email sync | Strong | Strong | Tie |
| Email sequences | Moderate | Not evidenced | — |
| Call functionality | Strong | Not evidenced | — |
| Workflow automation | Strong | Strong | Tie |
| Sales automation | Strong | Strong | Tie |
| Lead scoring | Moderate | Not evidenced | — |
Reporting
| Feature | Freshsales | Oracle CX | Winner |
|---|---|---|---|
| Reporting | Strong | Strong | Tie |
| Forecasting | Moderate | Strong | Oracle CX |
Platform
| Feature | Freshsales | Oracle CX | Winner |
|---|---|---|---|
| Integrations | Strong | Strong | Tie |
| Custom fields | Strong | Strong | Tie |
| Custom pipelines | Strong | Strong | Tie |
| Mobile app | Strong | Strong | Tie |
| AI assistance | Strong | Strong | Tie |
Additional capabilities
| Feature | Freshsales | Oracle CX | Winner |
|---|---|---|---|
| Territory management | Moderate | Not evidenced | — |
| Audit logs | Moderate | Not evidenced | — |
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