Freshdesk vs LiveChat
Compare Freshdesk and LiveChat on features, pricing, and buyer fit using the same researched criteria.
Freshdesk
Helpdesk and omnichannel ticketing from Freshworks — Growth from $19/agent/mo annual with 14-day trial.
Best for
- • SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
- • Freshworks customers wanting ticketing as the primary support job
- • Teams that need omnichannel inbox depth without Zendesk Suite pricing at the top
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshdesk is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Live chat
- • AI features
- • Integrations
Choose Freshdesk if: SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Freshdesk and LiveChat. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Freshdesk researched starting price from $19/mo; LiveChat researched starting price from $19/mo. Better value depends on plan rungs and add-ons.
FreshdeskDependsLiveChatDepends - Depends
Free plan
Whether a usable free plan is published, and what it gates.
Freshdesk does not research a free plan; LiveChat does not research a free plan.
FreshdeskDependsLiveChatDepends - Depends
Agent / licence minimum
Per-agent floors, conversation/ticket caps, and small-team billing traps.
Check agent minimum for Freshdesk and LiveChat on current vendor packaging.
FreshdeskDependsLiveChatDepends - Freshdesk
Ticketing depth
Queues, macros, assignment, and ticket workflow depth.
Stronger ticketing availability
FreshdeskStrongerLiveChatWeaker - Tie
Live chat
Website/in-app messenger, routing, and canned replies.
Freshdesk and LiveChat have the same researched availability on live chat (Freshdesk: supported; LiveChat: supported); shared inbox (Freshdesk: supported; LiveChat: supported).
FreshdeskTieLiveChatTie - Freshdesk
Knowledge base
Help center, Docs, and customer self-service portals.
Stronger knowledge base availability
FreshdeskStrongerLiveChatWeaker - Freshdesk
Omnichannel inbox
Email, chat, social, and messaging in one agent workspace.
Stronger omnichannel inbox availability
Freshdesk8/10LiveChat7/10 - Freshdesk
SLA & routing
SLA policies, skills-based routing, and escalation rules.
Stronger sla routing availability
FreshdeskStrongerLiveChatWeaker - Freshdesk
Ecommerce helpdesk
Order, refund, and storefront context in the agent inbox.
Stronger ticketing availability
FreshdeskStrongerLiveChatWeaker - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Freshdesk and LiveChat are close on ai features (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshdesk7/10LiveChat7/10 - Tie
Integrations
Important third-party integrations.
Freshdesk and LiveChat are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshdesk8/10LiveChat8/10
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