Freshdesk vs LiveChat
Compare Freshdesk and LiveChat on features, pricing, and buyer fit using the same researched criteria.
Freshdesk
Helpdesk and omnichannel ticketing from Freshworks — Growth from $19/agent/mo annual with 14-day trial.
Best for
- • SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
- • Freshworks customers wanting ticketing as the primary support job
- • Teams that need omnichannel inbox depth without Zendesk Suite pricing at the top
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshdesk is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Live chat
- • AI features
- • Integrations
Choose Freshdesk if: SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
Pros & cons
A balanced look at where each product shines — and where it falls short.
Freshdesk
Strengths in greenPros
- Stronger on ticketing depth
- Stronger on knowledge base
- Stronger on omnichannel inbox
- Stronger on sla & routing
Best for
SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
LiveChat
Trade-offs in redCons
- Trails on ticketing depth
- Trails on knowledge base
- Trails on omnichannel inbox
Best for
Teams wanting mature live chat with Text ecosystem optionality
Choose if…
Choose Freshdesk if
- SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
- Freshworks customers wanting ticketing as the primary support job
- Teams that need omnichannel inbox depth without Zendesk Suite pricing at the top
Choose LiveChat if
- Teams wanting mature live chat with Text ecosystem optionality
- SMB–mid-market website support with per-agent clarity
- Buyers who may add ChatBot or HelpDesk from the same vendor
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