Freshdesk vs LiveChat
Compare Freshdesk and LiveChat on features, pricing, and buyer fit using the same researched criteria.
Freshdesk
Helpdesk and omnichannel ticketing from Freshworks — Growth from $19/agent/mo annual with 14-day trial.
Best for
- • SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
- • Freshworks customers wanting ticketing as the primary support job
- • Teams that need omnichannel inbox depth without Zendesk Suite pricing at the top
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshdesk is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Live chat
- • AI features
- • Integrations
Choose Freshdesk if: SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
Freshdesk vs LiveChat pricing
Freshdesk researched starting price from $19/mo. LiveChat researched starting price from $19/mo. Affiliate economics excluded.
Freshdesk
From $19.00/user/mo
LiveChat
From $19.00/user/mo
Freshdesk
Starting from $19.00/user/mo
Free trial available
- GrowthPopular$19.00/user/mo
- $19/agent/mo billed annually — entry paid helpdesk tier.
- Pro$55.00/user/mo
- $55/agent/mo billed annually — advanced automations and routing.
- Enterprise$89.00/user/mo
- $89/agent/mo billed annually — enterprise controls and sandbox.
LiveChat
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/person/mo annual — entry live chat for small teams.
- TeamPopular$49.00/user/mo
- $49/person/mo annual — reporting and staffing features.
- Business$79.00/user/mo
- $79/person/mo annual — advanced automation and routing.
- Enterprise$52.00/user/mo
- $52/person/mo annual — enterprise tier (verify live packaging).
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshdesk
$285.00/mo
LiveChat
$285.00/mo
Similar estimated cost
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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