Freshchat vs Tidio
Compare Freshchat and Tidio on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Per-agent live chat with a free 10-agent tier
- • Freshworks stack buyers
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshchat is better for
- ✓ Ticketing depth
- ✓ Omnichannel inbox
- ✓ SLA & routing
- ✓ Integrations
Tidio is better for
- ✓ Knowledge base
- ✓ Ecommerce helpdesk
- ✓ AI features
Tie
- • Free plan
- • Live chat
Choose Freshchat if: Per-agent live chat with a free 10-agent tier
Choose Tidio if: AI visitor deflection (Lyro)
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • AI visitor deflection (Lyro)
- • Conversation-cap pricing for website chat
Starting from $24.17/user/mo
Free plan available
Screenshots
Verified product UI captures from research — never stock imagery.
Freshchat
Tidio
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.