Freshchat vs Tidio
Compare Freshchat and Tidio on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Per-agent live chat with a free 10-agent tier
- • Freshworks stack buyers
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshchat is better for
- ✓ Ticketing depth
- ✓ Omnichannel inbox
- ✓ SLA & routing
- ✓ Integrations
Tidio is better for
- ✓ Knowledge base
- ✓ Ecommerce helpdesk
- ✓ AI features
Tie
- • Free plan
- • Live chat
Choose Freshchat if: Per-agent live chat with a free 10-agent tier
Choose Tidio if: AI visitor deflection (Lyro)
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • AI visitor deflection (Lyro)
- • Conversation-cap pricing for website chat
Starting from $24.17/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Freshchat and Tidio.
Capabilities
| Feature | Freshchat | Tidio | Winner |
|---|---|---|---|
| Ticketing | Moderate | Moderate | Tie |
| Shared inbox | Strong | Strong | Tie |
| Live chat | Strong | Strong | Tie |
| Knowledge base | Moderate | Moderate | Tie |
| Omnichannel inbox | Strong | Moderate | Freshchat |
| SLA & routing | Limited | Limited | Tie |
| Macros & automation | Strong | Strong | Tie |
| Self-service portal | Moderate | Moderate | Tie |
| CSAT / satisfaction surveys | Strong | Moderate | Freshchat |
| Helpdesk reporting | Strong | Moderate | Freshchat |
| Ecommerce helpdesk | Limited | Limited | Tie |
| ITSM / service desk | Limited | Limited | Tie |
| Chatbot / AI agent | Strong | Strong | Tie |
| Agent copilot | Strong | Strong | Tie |
| Phone support | Limited | Limited | Tie |
| Helpdesk integrations | Strong | Strong | Tie |
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