Freshchat vs Tidio
Compare Freshchat and Tidio on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Per-agent live chat with a free 10-agent tier
- • Freshworks stack buyers
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshchat is better for
- ✓ Ticketing depth
- ✓ Omnichannel inbox
- ✓ SLA & routing
- ✓ Integrations
Tidio is better for
- ✓ Knowledge base
- ✓ Ecommerce helpdesk
- ✓ AI features
Tie
- • Free plan
- • Live chat
Choose Freshchat if: Per-agent live chat with a free 10-agent tier
Choose Tidio if: AI visitor deflection (Lyro)
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • AI visitor deflection (Lyro)
- • Conversation-cap pricing for website chat
Starting from $24.17/user/mo
Free plan available
Pros & cons
A balanced look at where each product shines — and where it falls short.
Freshchat
Strengths in greenPros
- Stronger on ticketing depth
- Stronger on omnichannel inbox
- Stronger on sla & routing
- Stronger on integrations
Cons
- Trails on knowledge base
- Trails on ecommerce helpdesk
- Trails on ai features
Best for
Per-agent live chat with a free 10-agent tier
Tidio
Trade-offs in redPros
- Stronger on knowledge base
- Stronger on ecommerce helpdesk
- Stronger on ai features
Cons
- Trails on ticketing depth
- Trails on omnichannel inbox
- Trails on sla & routing
Best for
AI visitor deflection (Lyro)
Choose if…
Choose Freshchat if
- Per-agent live chat with a free 10-agent tier
- Freshworks stack buyers
Choose Tidio if
- AI visitor deflection (Lyro)
- Conversation-cap pricing for website chat
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