Freshcaller vs Grasshopper
Compare Freshcaller and Grasshopper on features, pricing, and buyer fit using the same researched criteria.
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Freshcaller and Grasshopper. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Choose Grasshopper when Solo operators and tiny teams that primarily need a professional virtual number. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Freshcaller is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
Grasshopper is better for
- ✓ AI features
Tie
- • Number / country coverage
- • Power dialer
- • WhatsApp Business
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Choose Grasshopper if: Solo operators and tiny teams that primarily need a professional virtual number
Grasshopper
SMB virtual business numbers with extensions and apps — True Solo from $14/month annual (flat account, not per seat).
Best for
- • Solo operators and tiny teams that primarily need a professional virtual number
- • SMBs that want flat account pricing instead of per-seat UCaaS maths
- • Buyers replacing a personal mobile with a branded business line
Starting from $14.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Freshcaller and Grasshopper.
Voice
| Feature | Freshcaller | Grasshopper | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Moderate | Freshcaller |
| Call recording | Moderate | Moderate | Tie |
| Power dialer | Limited | Limited | Tie |
Messaging
| Feature | Freshcaller | Grasshopper | Winner |
|---|---|---|---|
| SMS messaging | Not evidenced | Strong | — |
| WhatsApp Business | Limited | Limited | Tie |
| Shared inbox | Limited | Limited | Tie |
| Team messaging | Limited | Limited | Tie |
| Unified multichannel inbox | Limited | Limited | Tie |
| Video meetings | Limited | Limited | Tie |
Platform
| Feature | Freshcaller | Grasshopper | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | Freshcaller |
| Analytics & reporting | Strong | Moderate | Freshcaller |
| AI assistance | Not evidenced | Moderate | — |
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