Five9 vs respond.io
Compare Five9 and respond.io on features, pricing, and buyer fit using the same researched criteria.
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Five9 is better for
- ✓ Number / country coverage
- ✓ Power dialer
respond.io is better for
- ✓ WhatsApp Business
- ✓ AI features
Tie
- • CRM / CTI integrations
- • Routing & IVR
- • Analytics
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Choose respond.io if: Support and growth teams that need WhatsApp plus other messaging channels in one inbox
respond.io
Omnichannel customer messaging platform (WhatsApp + other channels) with shared inbox and AI — Starter from $79/month annual-equivalent.
Best for
- • Support and growth teams that need WhatsApp plus other messaging channels in one inbox
- • Organisations running broadcasts and workflow automation across channels
- • Buyers who want AI Agents inside an omnichannel messaging platform
Starting from $79.00/user/mo
No free plan
Five9 vs respond.io pricing
Five9 researched starting price from $119/mo. respond.io researched starting price from $79/mo. Affiliate economics excluded.
Five9
From $119.00/user/mo
respond.io
From $79.00/user/mo
Five9
Starting from $119.00/user/mo
No free trial evidenced
- Digital$119.00/user/mo
- $119/concurrent seat/month — digital channels only (chat, email, SMS/MMS, social). 50-seat minimum.
- CorePopular$159.00/user/mo
- $159/concurrent seat/month — all channels with AI essentials, dialer, recording, CRM/UC adapter choice. 50-seat minimum.
- PlusCustom
- All channels with advanced AI — contact sales; no public seat dollars (2026-08-17).
- ProCustom
- All channels with AI essentials + WEM — contact sales.
- EnterpriseCustom
- All channels with advanced AI + full WEM — contact sales.
respond.io
Starting from $79.00/user/mo
Free trial available
- Starter$79.00/mo
- $79/month on yearly billing ($948/yr). Team & custom inboxes, AI Prompt/Assist, basic reports — omnichannel messaging entry.
- GrowthPopular$159.00/mo
- $159/month yearly ($1,908/yr). Broadcasts, workflow automation, AI Agents, advanced reports, Zapier/Make and developer API.
- Advanced$279.00/mo
- $279/month yearly ($3,348/yr). Multiple workspaces, SSO, webhooks, custom channels and advanced security.
- EnterpriseCustom
- Custom packaging — unlimited users, higher workspace/API limits. Contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Five9
$1,785.00/mo
respond.io
$1,185.00/mo
+$600.00/mo — Five9 costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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