Five9 vs OpenPhone
Compare Five9 and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Five9 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • AI features
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Five9 and OpenPhone. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Five9 researched starting price from $119/mo; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
Five9DependsOpenPhoneDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Five9 and OpenPhone on current vendor packaging — not inferred beyond researched pricing notes.
Five9DependsOpenPhoneDepends - Tie
Number / country coverage
Published local numbers and country coverage.
Five9 and OpenPhone have the same researched availability on cloud phone (Five9: supported; OpenPhone: supported).
Five9TieOpenPhoneTie - Five9
Power dialer
Power or parallel dialing for outbound teams.
Five9 leads on power dialer (9/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five9StrongerOpenPhoneWeaker - Five9
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
Five9StrongerOpenPhoneWeaker - Five9
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Five9 leads on crm integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five9StrongerOpenPhoneWeaker - Five9
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Five9 leads on routing (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five9StrongerOpenPhoneWeaker - Five9
Analytics
Campaign, conversation, or workforce reporting depth.
Five9 leads on analytics (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five98/10OpenPhone7/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Five9 and OpenPhone are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five98/10OpenPhone8/10
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.