Five9 vs Ooma
Compare Five9 and Ooma on features, pricing, and buyer fit using the same researched criteria.
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Five9 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Choose Ooma if: Small businesses that want transparent monthly VoIP without annual contracts
Ooma
SMB VoIP (Ooma Office) — Essentials from $19.95/user/mo monthly; Pro $24.95; Pro Plus $29.95 — no annual lock-in.
Best for
- • Small businesses that want transparent monthly VoIP without annual contracts
- • Teams under ~15 seats needing receptionist, ring groups and optional queues
- • Buyers who prefer published Office seat floors over quote-only UCaaS
Starting from $19.95/user/mo
No free plan
Five9 vs Ooma pricing
Five9 researched starting price from $119/mo. Ooma researched starting price from $19.95/mo. Affiliate economics excluded.
Five9
From $119.00/user/mo
Ooma
From $19.95/user/mo
Five9
Starting from $119.00/user/mo
No free trial evidenced
- Digital$119.00/user/mo
- $119/concurrent seat/month — digital channels only (chat, email, SMS/MMS, social). 50-seat minimum.
- CorePopular$159.00/user/mo
- $159/concurrent seat/month — all channels with AI essentials, dialer, recording, CRM/UC adapter choice. 50-seat minimum.
- PlusCustom
- All channels with advanced AI — contact sales; no public seat dollars (2026-08-17).
- ProCustom
- All channels with AI essentials + WEM — contact sales.
- EnterpriseCustom
- All channels with advanced AI + full WEM — contact sales.
Ooma
Starting from $19.95/user/mo
Free trial available
- Essentials$19.95/user/mo
- $19.95/user/month. Extension + local number, unlimited US/CA/Mexico/PR calling, virtual receptionist, ring groups, mobile apps.
- ProPopular$24.95/user/mo
- $24.95/user/month. Adds Ooma Meetings (25), call recording, SMS (account-wide caps), voicemail transcription, enhanced blocking.
- Pro Plus$29.95/user/mo
- $29.95/user/month. Call queues, CRM integrations, hot desking, larger meetings (100), expanded receptionist.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Five9
$1,785.00/mo
Ooma
$299.25/mo
+$1,485.75/mo — Five9 costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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