8x8 vs Zoom
Compare 8x8 and Zoom on features, pricing, and buyer fit using the same researched criteria.
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between 8x8 and Zoom. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Choose Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
8x8 is better for
- ✓ WhatsApp Business
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • Power dialer
- • CRM / CTI integrations
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
Choose Zoom if: Organisations already standardised on Zoom meetings that want to add Zoom Phone
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
Best for
- • Organisations already standardised on Zoom meetings that want to add Zoom Phone
- • Hybrid teams that need video-first collaboration with optional cloud PBX
- • SMB through enterprise buyers who value freemium Workplace entry before paying for Phone
Starting from $15.00/user/mo
Free plan available
Evidence & transparency
Sources and research process behind this comparison.
Sources
7
Criteria
9
Screenshots
9
Sources consulted
| Title | Product | Type |
|---|---|---|
| 8x8 — Official Site | 8x8 | official-product-page |
| 8x8 Pricing | 8x8 | official-pricing-page |
| 8x8 Work | 8x8 | official-product-page |
| Zoom — Official Site | Zoom | official-product-page |
| Zoom Pricing | Zoom | official-pricing-page |
| Zoom Phone | Zoom | official-product-page |
| Zoom AI Companion | Zoom | official-product-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.